Order Confirmation
After placing an order, you will receive a confirmation email with your order number, item details, and total cost. Please review the information and contact us immediately if there are any issues.
Order Processing
Orders are usually processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping & Delivery
Once your order is shipped, you will receive an email with tracking details. Delivery times depend on the selected shipping method.
Order Changes
Once an order is confirmed, changes may not be possible. If you need to modify your order, please contact us as soon as possible before it is processed.
Returns & Exchanges
- Items must be returned within 14 days of delivery.
- Items must be unused, unwashed, and in original condition with tags.
- Sale, customized, or clearance items are not eligible for return or exchange.
To start a return or exchange, contact us at shop@designerwearcollection.com with your order number and reason.
Refunds
After receiving and inspecting the returned item, refunds will be issued to the original payment method within 7–10 business days.
Important Notes
- Shipping charges are non-refundable unless the item is defective or incorrect.
- Customers are responsible for return shipping costs unless the item is faulty.
- All returned items are inspected before refund or exchange approval.
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